Lunch and Learn - Improving Data Quality in the DoD EHR

October 24, 11:30am, CDT - 1:00pm, CDT

Fleming’s Prime Steakhouse
255 E Basse Rd
San Antonio, TX 78209


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As the Department of Defense (DoD) is transitioning to a new EHR and migrating data, dealing with the millions of multiple records & identities for its patient population became a real concern. These issues can and do affect benefits, patient satisfaction, create patient safety issues, and skew population health metrics. In this session you will learn of the experiences, methods and approaches utilized to address these issues within a system of systems. Furthermore, you will learn how the DHA transformed their data quality program from a reactive, help desk function to a proactive data quality program producing significant results.


CDR Michael Clay, a US Public Health Service Officer, serves as the program manager for Data Quality and Integration within the Electronic Health Record Program Management Office (EHR Core PMO) for the Defense Health Agency. This office is responsible managing patient identity across multiple health record applications, supporting the migration and integration of health data into the Legacy Data Consolidated Solution (LDCS) and managing the legal correction processes for electronic health records. By restructuring the data quality program from a reactive, help desk function to a proactive data quality program, CDR Clay has created $80 Million in future cost savings while providing significant improvement in patient and clinician satisfaction.

CDR Clay has also served as the Site Operations Manager managing the performance & availability of inpatient and outpatient systems for the Military Health System (MHS). He created Tiger Teams to rapidly and methodically identify issues adversely affecting clinicians efficient use of health record systems, identify & implement solutions, and monitor improvements. This approach increased application performance as high as 40% at a major military facility supporting 10,000 clinicians.

As a Public Health Service Officer, CDR Clay serves as a federal liaison to the states in FEMA Region VI in support of disaster response when emergency declarations are made. He assists the states in drafting requirements for federal assistance after state resources have been exhausted for life preserving and lifesaving operations.

CDR Clay has over 26 years of military service with awards including the Defense Meritorious Service Medal and the PHS Outstanding Service Medal. He and his wife Holly have five children, 4 boys and 1 girl, and reside in San Antonio, Texas.